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Frequently Asked Questions

We do not yet produce special birthday cakes with a description on request, it is possible to buy a whole cake from our range of cakes. However, you need to order at least 3 days in advance.

All types of ice cream, including healthy and vegan, are always retailed at the same price depending on the portion size. That's how it was, is and will remain.

Yes, it is possible to order ice cream with home delivery. However, the minimum order for home delivery and free delivery is 6 kg in the area of Prague 1, Prague 2, Prague 3 and 10 kg for other districts. Outside of Prague individual price of delivery, depending on the distance.

Natural chicory fibre - inulin.

One bottomless cup is valid for one person (others may not help taste) per visit and per sitting. A family bottomless cup is valid for two adults and up to three children per visit and per sitting.

How long does ice cream last in the home freezer?

Our cones are not vegan, gluten-free, or sugar-free, but Mr. Zmrzlinka is working hard on a recipe that will meet all of these parameters :)

You can buy ice cream at home in 0.5 kg or 1 kg packages. To survive the journey to your home, you will receive it from us in a polystyrene thermo bath, where it will last about 40 minutes, if it is not too hot even longer.

Gift vouchers can be redeemed in all our stores.

We will prepare gift vouchers up to the 5th piece at any time and on demand at all our locations (Except for the Strossmayer Square store. Here the vouchers will be available from 1.10.2024). We have gift vouchers for you in value amounts of 100 CZK, 200 CZK and 500 CZK, or in kind 1kg of ice cream, bottomless cup and family bottomless cup. Unfortunately, we do not prepare vouchers of any other values and types than those mentioned. If you are interested in more than 5 vouchers, please use our order form on this website in the gift vouchers section to specify the number and type of vouchers and the establishment where you wish to collect them. Vouchers cannot be sent by post or electronically, they must only be collected from our premises. Payment can be made in cash or by credit card on collection.

No, gift vouchers must always be collected from the store.

Not at the moment, but Mr. Zmrzlinka is preparing to host them in the future. When that time comes, we'll let you know.

Yes, you can pay with Visa, Maestro, Master card at all our branches. American express is not accepted.